Adapting to improve your deliveries through COVID-19

Cancelled flights, social distancing requirements and massive parcel volumes have led to significant domestic and international delivery delays. We understand this may have caused a lot of frustration. We’re working hard to improve this for you and your customers by: 

• Processing parcels at our facilities 24/7.

• Putting on 15 temporary and re-purposed facilities to further increase our capacity.

• Chartering 8 extra freighter flights to help speed up delivery, totalling 17 dedicated air freighter flights per day.

• Onboarding hundreds of casual staff to help in the operations team and call centre to assist in managing the continued parcel delivery demand.

• Keeping nearly all our Post Offices open for you and your customers to collect parcels, and access agency banking and identity services at participating Post Offices.

There are some small things that you and your customers can do to help us deliver for you: 

• Making sure that the label and barcode on your parcel are clearly visible so it’s easier for us to scan.

• Where possible, use standard packaging that’s flat, which will help us get more parcels onto each flight.

• Ask your customers to update their delivery address details if working from home.

• Providing accurate manifest data (where appropriate) including product description and customer details, so that we know what you’re sending and can also notify your customers about their parcels.

• Ensure your ULDs and pallets include a label with weight and lodgement information (where relevant).

We appreciate your willingness to work closely with us during this unprecedented time – so we can continue to deliver for you and your customers. 

To get the most from the post, visit auspost.com.au and thank you for your patience.