Member Spotlight: Focus Plus Service Auditors

Proudly securing clientele such as city governments, leading international brands and small local businesses; this local business focuses on quality customer care and brand standard compliance with training and monitoring programs designed to help all levels of a business to succeed. Focus Plus Service Auditors says that focusing on customer service is paramount to any business leading into the recovery phase as your level of customer engagement will determine your long-term customer loyalty. Kind of like an insurance policy for getting through tough times. 

We are experiencing all kinds of hurdles from delays with delivery of products, to longer waits to be served and capacity limitations due to the COVID-19 restrictions but that doesn’t put constraints on the quality of service we can deliver. If anything, it can put pressure on the expectation from our customers to be provided with something extra.

The team believe that customer engagement is always hard but trying to cut through the noise and have meaningful interactions is probably the single most challenging aspect for all businesses at the moment. While it's always great to get a positive and glowing review, it's the ones that are somewhat negative that present the greatest opportunity for retailers and businesses to capture a customer for life. The Focus Plus Service Auditors are focused on capturing this opportunity and say that as automated as the world appears to be heading, the personal interactions we have determine where we want to spend our time and money, and the more pleasant that is, the more likely we are to do both again & again.

A motto that we approach every customer service situation with is - “People may not always remember what you do for them, but they will never forget how you make them feel!” That feeling will determine whether they want to come back or stay away.

The Focus Plus team say that adapting to the rapid changes forced upon us and pivoting your business to a more Customer focused foundation may be the realignment your business needs to come through this challenge and once that base is set you can approach any challenge with the confidence your customers will be there for you too.

You can contact the Focus Plus team for support here.