June Breakfast

Beverley Hooker

Beverley will be talking about customer service and how it highlights the customer and their expectations, the activities between customer and service provider which ultimately leads to the customer satisfaction.

Warren Smith

Warren is currently the Fair Trading Officer for the Gold Coast Regional Office located at Southport.

He has been with Fair Trading since December 2006.

Warren's role covers a number of disciplines including:

• Conciliation of complaints.
• Compliance programmes
• Investigations into possible legislative breaches
• Presentations to consumers, businesses and other stakeholders.